- How do I open an account?
Opening an account is easy and free! Simply click on the join now button at the top to fill out the join form. You will then be given a unique player ID, which is also your username upon log in.
That's it! Your account is automatically activated and you can start playing immediately.
- I can't log in. I forgot my Username or Password.
Under the Log In area you’ll find a link that says “Forgot your User/Pass?”. Click on that link and an email with your log in details will be sent to the email address provided upon sign up.
If you continue to experience problems, visit the Contact Us section to speak to a customer support agent.
- Am I legally old enough to play?
Customers must be 18 years or older to register and play in our casino
- How do I deposit money into my account?
To make a deposit, log in to your account and visit the Cashier section
We offer several banking methods, the most common and easy being cash transfers such as Western Union and MoneyGram.
We also accept major credit cards (VISA). To deposit via credit card, customers are required to provide proper documentation and submit a signed authorization form.
For further instructions on each banking method visit our Cashier section
If you require assistance call us toll free at 1.888.815.5874 or click on Live Chat to speak to our agents.
- How does the Welcome Bonus work?
To redeem the Welcome Bonus customers are required to make a deposit of $100 or more. We will then proceed to credit the player account with the respective bonus. The bonus will be reflected in your balance within 24 hours.
- What is the Roll Over and how does it work?
The roll over is a 75 time play.
Deposit $300 get a 200% free play of $600 and have free play net winnings less than $600 would equal a roll over of $300 + $600 = $900 rolled over 75 times in the Casino for a total of $67,500.
Deposit $300 with a 200% free play of $600 and have free play net winnings of $900 (more than bonus received) would equal a rollover of $300 + $900 = $1,200 rolled over 75 times in the Casino for a total of $90,000.
- How does the Cash Back Bonus work?
Players earn $1 back for every $500, $250 or $125 depending on their level (Silver, Gold or Platinum). The cash back bonus is deposited daily into free play balance every day by 12:00pm ET. This this bonus does not have a roll over requirement. For more details visit the COMPS page.
- How do I request a withdrawal and how much does it cost?
Taking a payout at www.playblackjack.com is as easy as 1-2-3!
1. Log in to your account. 2. Click on the Cashier link in the top menu. 3. Select your preferred banking method and click on the "Request a Payout" button
We offer customers one free payout per month (30 days) of up to $1,000. There are maximum payout limits that are determined by each banking method. If you request more than one payout per month, you will be required to cover the processing fees.
More details can be found in the Cashier section.
- How long does it take to receive a withdrawal?
The withdrawal timeframe will depend on the method selected. Payouts are generally processed within 48 hours of requested. Some banking methods may take 4-5 business days.
For details on each processing method, visit the Cashier section.
- I'm experiencing Technical Issues with the software or the website.
Our casino software is compatible with most browsers such as Internet Explorer, Mozilla Fire Fox, Chrome, Safari and more. We recommend as a general practice to try cleaning the cache from your computer or restarting it. The software is for flash or instant play and does not require downloading.
If the problem persists, please visit the Contact Us section to report the issue.
- I didn't find what I was looking for in your FAQ section.
Our customer supports team is happy to assist you with any further inquiries. Please visit our Contact Us section to speak to a customer support representative.
